1. Subprocessor Directory Overview
To support the delivery of our services, Eachlabs engages third-party service providers ("Subprocessors"). This directory lists our Core Subprocessors, Platform Tooling, and Customer Support & Operational Tools in accordance with our Data Processing Addendum (DPA) Schedule 3.
2. Core Infrastructure Subprocessors
Amazon Web Services, Inc. (AWS) — Cloud hosting: compute, object storage, databases, and workflow orchestration. Location: 410 Terry Ave N, Seattle, WA 98109, USA (us-east-1); contact: aws-privacy@amazon.com.
Cloudflare, Inc. — Network edge, CDN, DDoS mitigation, and reverse proxy. Location: 101 Townsend St, San Francisco, CA 94107, USA; contact: privacyquestions@cloudflare.com.
Google LLC (Google Cloud & Firebase) — User authentication and identity management. Location: 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA; contact: enterprise-dpo@google.com.
Vercel Inc. — Web application hosting for console and account management. Location: 440 N Barranca Ave #4133, Covina, CA 91723, USA; contact: privacy@vercel.com.
Zilliz, Inc. — Managed vector database (Milvus) for catalog search embeddings. Location: 440 N Wolfe Rd, Sunnyvale, CA 94085, USA; contact: privacy@zilliz.com.
3. Third-Party AI Model Providers (Customer-Directed Endpoints)
Third-party AI model providers (such as OpenAI, Anthropic, Google, and OpenRouter) accessible through the Services are independent Customer-Directed Endpoints, not Eachlabs subprocessors. When Customer selects or invokes a model, Customer affirmatively instructs Eachlabs to route requests to that independent provider under Section 5 of the DPA.
4. Platform Tooling & Operations
Anthropic, PBC (Platform operations, workflow assistance, and diagnostics, USA) · OpenAI OpCo, LLC (Platform operations, workflow assistance, and diagnostics, USA) · OpenRouter, Inc. (Platform operations, workflow routing, and diagnostics, USA).
5. Customer Support, Alerting & Billing
Intercom, Inc. (In-app support, San Francisco, CA) · Linear Orbit, Inc. (Issue tracking, San Francisco, CA) · PagerDuty, Inc. (On-call alerting, San Francisco, CA) · Pylon Labs, Inc. (Support ticketing, San Francisco, CA) · Slack Technologies, LLC (Internal operational alerts, San Francisco, CA) · Stripe, Inc. (Payments and billing, South San Francisco, CA).